Harnessing Technology And Talent To Add Value In An Increasingly Competitive Market

Given the remarkable growth of the Shared Services industry in the Philippines, it is now ever more important for SSCs to move higher up on the value chain providing services of exceeding value, while retaining their competitive advantage. After successfully implementing RPA and intelligent automation, SSCs are now looking to scale up their RPA projects, and establish governance to continue to reap the benefits of automation. In addition, the massive mainstream adoption and implementation of RPA and intelligent automation has impacted the workforce, pushing SSCs to focus significant resources to keep pace and manage the changing employee landscape.

The 9th Philippines Shared Services & BPO Week is back on 14 – 15 August 2018 and seeks to address these challenges as well as explore how you can fast-track your shared services and embark on new CI initiatives for continuous business growth. Save the date on your calendars and join us at the largest event for the Shared Services space in the Philippines bringing all industry heads and practitioners together in one single platform.

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Our Expert Speaker Faculty:

What’s New This Year?


Retaining Philippines’s Competitive Advantage in an Increasingly Automated Environment – hear from the Industry leaders and Heads of Shared Services of JP Morgan Chase & Co., Procter & Gamble and Bayer


Winning the War on Talent including up-skilling your workforce - hear from HR leaders of 3M, Coca-Cola, Philip Morris, Henkel and Johnson & Johnson


Fast Tracking your SSCs to Leapfrog the Maturity Curve – hear from the Heads of SSCs and GBS from General Motors, Baker & McKenzie and Procter & Gamble


Next-generation RPA and Intelligent Automation – Scalability and Governance - Hear from the experts at ANZ, Henkel and Sun Life Financial


Driving Organisational Agility for Business Growth and evolving beyond the back-office – hear from AMEC Foster Wheeler, ANZ, LafargeHolcim and BHP Billiton


• Moving Towards Strategic Business Partnering, Continuous Improvement and Process Excellence – Hear from the Heads of GBS, Regional Directors and leaders of shared services of LafargeHolcim, BHP Billiton and San Miguel Foods

Key Issues to be Discussed


The continuing evolution of the shared services industry in the Philippines


Accelerating up the maturity curve- Challenges, opportunities and lessons learnt


Business Continuity management and plans


Transitioning to GBS- Yes, no and how?


Robotics and intelligent automation- How does this impact the Philippine market?


Developing and retaining talent for SSCs


Taking your SSC to the next level- How do you actually add value back to the business?

Sponsors & Exhibitors
Media Partners