Leveraging winning talent strategy and technology innovation to transform the Philippines into a world-class SS&O location
Join the 7th Annual Shared Services and BPO Philippines, the largest SS&O gathering in the Philippines! The event seeks to offer best practices from leading practitioners on growing the industry in the next 3 to 5 years. Delegates will gain fresh insights on how to address emerging challenges, and pinpoint new strategies and solutions to stay strong on the path to SS&O excellence.
Why Philippines and why now?
jobs generated by the industry
Strategic decision makers do not think their employees upsell/cross-sell
We can help you take advantage of the huge revenue opportunities available and improve your center’s operations.
Learn from practitioner only speakers:
Service Delivery Manager and Data Integration Capability Lead
Hewlett Packard Enterprise APJ, Global Delivery Center
Chief Financial Officer
Universal Robina Corporation
ANZ Bengaluru Hub
Corporate Relationship Management Advisor
PLDT ALPHA Enterprise
Vice President, Corporate Relationship Management
PLDT ALPHA Enterprise
Sr. Director - Asia Pacific Service Delivery Lead, Finance,
Johnson & Johnson
Director/Head of Medium enterprises client relationship development
Global Learning Support
Director, Finance Shared Services FiSS Global Services & Operations Finance
HR Lead for Corporate Functions/Ventures & Acquisitions Integration, APAC
Senior Vice President for Human Resources
St. Luke's Medical Center
United Laboratories, Inc
Regional HR Manager for East-Asia and Global Process Owner for Workforce Ad
Co-Founder and Managing Director
MindTribes Pty Ltd
Big HR, HR transformation Director
Head of Talent Management Delivery And HR Shared Services Center
Ericsson Telecommunications Inc.
Vice President - Human Resources Development
Far Eastern University
Director of Finance Shared Services
Pan Pacific Hotels Group
Head of English Language Frontline Support, Financial & Risk
Baker & McKenzie Global Services Manila
Director Transition, Transformation & Strategy
SSR Program Manager People Services Optimisation Lead, Global Business Ser
Human Resources Director
Baker & McKenzie GSM
Director for Application Services, Global Delivery
HPE Global Delivery Center Philippines & South Pacific
Global Process Manager Customer Data, Finance Operations Data
Shell Business Operations-Manila
Head, Global Services Operations (GSO)
Lexmark R&D Corp., Inc.
Director HR Services Asia
Philip Morris International - PMI
Senior Director Human Resources
FPM Executive Director, Talent Development
IBPAP Business Processing Association of the Philippines
Human Resources Director
Baker & McKenzie Global Services
Leadership and Executive Coach
President and CEO
AIG Philippines Insurance, Inc.
Head of Wells Fargo EGS Communications
Director, Manila Service Center
Procter & Gamble
Director of Global BPO Operations
President & CEO
Mercedes-Benz Group Services Philippines, Inc.
Key Topics To Be Addressed in 2016 Include:
Tackle tough talent management issues: reducing attrition, leadership development, and strengthen your management for Shared Services and BPO activities
Value creation: driving continuous improvement to achieve process excellence and customer satisfaction
Improve cost competitiveness: take your Shared Services & BPOs to the next level
Best practices and experts insights – the only event in Manila purely focusing on SS and BPO challenges and answering their most pressing operational and strategic issues
Data Analytics, Robotic Process Automation, and technology transformations – Discover the latest innovative solutions to revolutionize your Shared Services or BPO center
What’s New This Year?
80% new practitioners speakers sharing brand new case-studies
All plenary sessions are focusing on the hottest 2016’s themes including talent management, leadership, value creation, robotic process automation and data analytics
Featuring some top BPOs experts, this year event is tailored to meet BPO needs and expectations
Highly targeted content with functional tracks into HR, F&A, Multi-Function and key priority break-outs - so you can choose the sessions most relevant to you!
4 site visits to world-class shared services centers and 4 workshops catered for your specific interests
Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)
Exploring the growth of the Philippine's service delivery market over the past 15 years, view market-specific data in an interactive visual format to understand the shape of the current service delivery landscape.
Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.
The Unstopable Philippines Shared Services Sector
There’s no stopping the growth of the Philippines IT-BPO sector! Discover how the industry has transformed the Philippines and how the industry is likely to develop over the coming years.
Find the Right Vendor Partners - Our 2016 Sponsors
More and more shared services practitioners confirm that the value added by their SSO is more critical than cost-cutting in the long run. Join us in Manila in August 2016 to meet with the following sponsors present to help with your business priorities.