Transitioning and Enhancing Business Services in an Increasingly Smart and Automated Environment

The shared services industry in the Philippines is now approaching a watershed moment. RPA and external pressures from the APAC region continue to drive change within the industry, as shared service practitioners continue to establish new benchmarks in end-to-end processes, digital transformation, up-skilling and retention of workers, and value-adding activities.

In light of this, the event this year will focus on transitioning and enhancing business services in an increasingly smart and automated environment. Drawing on regional and local best practice case studies from early adopters, the conference will empower you to fast track your shared service journey, accelerate up the maturity curve, leverage and implement RPA successfully in your organization and provide you with tangible strategies to upskill your employees and retain top talent.

But also, let’s not forget the cornerstone elements of shared services! Your journey of continuous improvement and technological innovations will be futile if the core fundamentals including end-to-end process excellence, change management, customer experience and standardization are not robust and that’s why we have included these topics in our programme and roundtable discussions.

With 80% brand new speakers, the 8th SSO and BPO Philippines conference will take a fresh look at some of the key issues impacting the Philippine market at the moment.

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What’s New This Year?


Find out the biggest trends and challenges impacting the SSO market in the Philippines!- Business continuity, talent retention, up-skilling your workforce, RPA and benchmarking against regional counterparts!


Deep dive into RPA- It’s taken the industry by storm, but find out EXACTLY how early adopters have designed, implemented and measured efficiencies and cost reductions


80% BRAND NEW SPEAKERS with brand new case studies!


Functional Tracks customized to your specific journey- Obtain first-hand information on setting and starting up shared services, accelerating up the maturity curve, overcome HR and Finance-specific challenges


Engage in informal and interactive discussions on leadership and change management, AI and shared services, retaining and up-skilling talents, big data and data analytics, standardization and centralization over interactive roundtables

Learn from practitioner only speakers:

Key Issues to be Discussed


The continuing evolution of the shared services industry in the Philippines


Accelerating up the maturity curve- Challenges, opportunities and lessons learnt


Business Continuity management and plans


Transitioning to GBS- Yes, no and how?


Robotics and intelligent automation- How does this impact the Philippine market?


Developing and retaining talent for SSCs


Taking your SSC to the next level- How do you actually add value back to the business?

Sponsors & Exhibitors
Media Partners