Leveraging winning talent strategy and technology innovation to transform the Philippines into a world-class SS&O location
Join the 8th Annual Shared Services and BPO Philippines, the largest SS&O gathering in the Philippines! The event seeks to offer best practices from leading practitioners on growing the industry in the next 3 to 5 years. Delegates will gain fresh insights on how to address emerging challenges, and pinpoint new strategies and solutions to stay strong on the path to SS&O excellence.
Why Philippines and why now?
jobs generated by the industry
Strategic decision makers do not think their employees upsell/cross-sell
We can help you take advantage of the huge revenue opportunities available and improve your center’s operations.
Learn from practitioner only speakers:
President & CEO
Mercedes-Benz Group Services Philippines, Inc.
Baker & McKenzie Global Services Manila
Corporate Relationship Management Advisor
PLDT ALPHA Enterprise
Director of Global BPO Operations
Head of English Language Frontline Support, Financial & Risk
ANZ Bengaluru Hub
Director, Manila Service Center
Procter & Gamble
Director of Finance Shared Services
Pan Pacific Hotels Group
Chief Financial Officer
Universal Robina Corporation
Head of Wells Fargo EGS Communications
Vice President - Human Resources Development
Far Eastern University
Service Delivery Manager and Data Integration Capability Lead
Hewlett Packard Enterprise APJ, Global Delivery Center
President and CEO
AIG Philippines Insurance, Inc.
Head of Talent Management Delivery And HR Shared Services Center
Ericsson Telecommunications Inc.
Leadership and Executive Coach
Big HR, HR transformation Director
Human Resources Director
Baker & McKenzie Global Services
Co-Founder and Managing Director
MindTribes Pty Ltd
FPM Executive Director, Talent Development
IBPAP Business Processing Association of the Philippines
Regional HR Manager for East-Asia and Global Process Owner for Workforce Ad
Senior Director Human Resources
United Laboratories, Inc
Director HR Services Asia
Philip Morris International - PMI
Senior Vice President for Human Resources
St. Luke's Medical Center
Head, Global Services Operations (GSO)
Lexmark R&D Corp., Inc.
HR Lead for Corporate Functions/Ventures & Acquisitions Integration, APAC
Global Process Manager Customer Data, Finance Operations Data
Shell Business Operations-Manila
Director, Finance Shared Services FiSS Global Services & Operations Finance
Director for Application Services, Global Delivery
HPE Global Delivery Center Philippines & South Pacific
Global Learning Support
Human Resources Director
Baker & McKenzie GSM
Director/Head of Medium enterprises client relationship development
SSR Program Manager People Services Optimisation Lead, Global Business Ser
Sr. Director - Asia Pacific Service Delivery Lead, Finance,
Johnson & Johnson
Director Transition, Transformation & Strategy
Vice President, Corporate Relationship Management
PLDT ALPHA Enterprise
Key Topics To Be Addressed in 2017 Include:
Tackle tough talent management issues: reducing attrition, leadership development, and strengthen your management for Shared Services and BPO activities
Value creation: driving continuous improvement to achieve process excellence and customer satisfaction
Improve cost competitiveness: take your Shared Services & BPOs to the next level
Best practices and experts insights – the only event in Manila purely focusing on SS and BPO challenges and answering their most pressing operational and strategic issues
Data Analytics, Robotic Process Automation, and technology transformations – Discover the latest innovative solutions to revolutionize your Shared Services or BPO center
What’s New This Year?
80% new practitioners speakers sharing brand new case-studies
All plenary sessions are focusing on the hottest 2017’s themes including talent management, leadership, value creation, robotic process automation and data analytics
Featuring some top BPOs experts, this year event is tailored to meet BPO needs and expectations
Highly targeted content with functional tracks into HR, F&A, Multi-Function and key priority break-outs - so you can choose the sessions most relevant to you!
4 site visits to world-class shared services centers and 4 workshops catered for your specific interests
The Unstopable Philippines Shared Services Sector
There’s no stopping the growth of the Philippines IT-BPO sector! Discover how the industry has transformed the Philippines and how the industry is likely to develop over the coming years.
Find the Right Vendor Partners - Our 2016 Sponsors
More and more shared services practitioners confirm that the value added by their SSO is more critical than cost-cutting in the long run. The following sponsors were present in 2016to help with your business priorities.