An Industry on the Cusp of Change - Challenges
facing the BPO and Shared Services Sector

The constant market pressure in taxation reform, funding and initiatives on multi-national companies to increase their competitiveness compelled managers to strategize on retaining talents and explore models beyond SSC. Global Business Services (GBS) is the next wave with increasingly difficult to formulate management control system, which could cause job vulnerabilities to automation in the next decade and decompose operative goals. The phenomenon of transformation through merger and acquisition with BPOs integrations is critical to assess the resources selected.