Leveraging winning talent strategy and technology innovation to transform the Philippines into a world-class SS&O location

Join the 7th Annual Shared Services and BPO Philippines, the largest SS&O gathering in the Philippines! The event seeks to offer best practices from leading practitioners on growing the industry in the next 3 to 5 years. Delegates will gain fresh insights on how to address emerging challenges, and pinpoint new strategies and solutions to stay strong on the path to SS&O excellence. 

Why Philippines and why now?


1.2 million

jobs generated by the industry


US$22 billion

of revenue



Attrition rate



Strategic decision makers do not think their employees upsell/cross-sell


We can help you take advantage of the huge revenue opportunities available and improve your center’s operations.

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Learn from practitioner only speakers:

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Key Topics To Be Addressed in 2016 Include:

Interactive Sessions

Tackle tough talent management issues: reducing attrition, leadership development, and strengthen your management for Shared Services and BPO activities

Real Situation Analysis

Value creation: driving continuous improvement to achieve process excellence and customer satisfaction

ISO Technical Committee

Improve cost competitiveness: take your Shared Services & BPOs to the next level


Reduce Costs and Improve Quality

Best practices and experts insights – the only event in Manila purely focusing on SS and BPO challenges and answering their most pressing operational and strategic issues

Networking Opportunities

Data Analytics, Robotic Process Automation, and technology transformations – Discover the latest innovative solutions to revolutionize your Shared Services or BPO center

What’s New This Year?


80% new practitioners speakers sharing brand new case-studies


All plenary sessions are focusing on the hottest 2016’s themes including talent management, leadership, value creation, robotic process automation and data analytics


Featuring some top BPOs experts, this year event is tailored to meet BPO needs and expectations


Highly targeted content with functional tracks into HR, F&A, Multi-Function and key priority break-outs - so you can choose the sessions most relevant to you!


4 site visits to world-class shared services centers and 4 workshops catered for your specific interests

Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)

Exploring the growth of the Philippine's service delivery market over the past 15 years, view market-specific data in an interactive visual format to understand the shape of the current service delivery landscape.





Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.

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The Unstopable Philippines Shared Services Sector

There’s no stopping the growth of the Philippines IT-BPO sector! Discover how the industry has transformed the Philippines and how the industry is likely to develop over the coming years.

Find the Right Vendor Partners - Our 2016 Sponsors

More and more shared services practitioners confirm that the value added by their SSO is more critical than cost-cutting in the long run. Join us in Manila in August 2016 to meet with the following sponsors present to help with your business priorities.

Sponsors & Exhibitors
Media Partners