13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Conference Day 1

8:00 am - 8:50 am Day 1 –14 August 2018, Tuesday, Registration & Morning Refreshment

8:50 am - 9:00 am Chairperson’s Opening Remarks

Jean-Claude de Vera - Former Vice President, GBS LafargeHolcim
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Jean-Claude de Vera

Former Vice President, GBS
LafargeHolcim

RETAINING PHILIPPINES’S COMPETITIVE ADVANTAGE IN AN INCREASINGLY AUTOMATED ENVIRONMENT

9:00 am - 9:15 am Opening Address: State Of The Philippines’s Shared Services Industry RETAINING PHILIPPINES’S COMPETITIVE ADVANTAGE IN AN INCREASINGLY AUTOMATED ENVIRONMENT

Elaine Kunkle - Vice Chairperson, GICC and General Manager Henkel Asia Pacific Service Centre
Recent tax reforms and external pressures from competitive regions have increased the pressure for Shared Services Centers in the Philippines to remain competitive and elevate the quality of service delivered. Furthermore, SSCs in the Philippines are beginning to grapple with a highly digital workforce, brought about by an increasingly automated environment. Thus, how can SSCs continue to improve despite the challenges they face to attract and retain talent in an era of disruption? Join our keynote address to understand the state of the Philippines’s Shared Services industry and how SSCs can retain their competitive advantage within Philippines and vis-à-vis the region.
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Elaine Kunkle

Vice Chairperson, GICC and General Manager
Henkel Asia Pacific Service Centre

9:15 am - 9:45 am Embarking On A Transformation Journey Towards A Value-Adding, Customer-Engaging SSO

Samir Kumar - Managing Director JPMorgan Chase & Co.
  • Reviewing JP Morgan’s SSO journey and lessons learnt in incorporating front-office activities
  • Designing practical strategies to transition from back-end office operations to customer-facing business units
  • Going beyond value-adding work – How can your SSO start to develop products by itself?
  • Analysing the role of technology in accelerating this exciting business transition – Harnessing the tools of digitisation (e.g. Machine Learning and Artificial Intelligence) in your SSO
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Samir Kumar

Managing Director
JPMorgan Chase & Co.

Cost pressures and the need for continuous improvement have driven some organizations to re-strategize and go beyond the traditional domain of shared services. It is ever more important for the Shared Services industry in the Philippines now to move higher up on the value chain with improved processes, right talent and technology to remain competitive. Join the leaders of shared services in this keynote panel to understand how SSCs in the Philippines can continue to deliver services of exceeding value by harnessing technology and talent to add value in an increasingly competitive market.
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Jean-Claude de Vera

Former Vice President, GBS
LafargeHolcim

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Samir Kumar

Managing Director
JPMorgan Chase & Co.

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Johan Fourie

Managing Director
Bayer Business Services, Philippines

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Debashish Mukherjee

Director, Manila Service Center
Procter & Gamble

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Karen Batungbacal

Chairperson, GICC and Senior Vice President, Optum Global Services
UnitedHealth Group

10:25 am - 10:45 am SSON Benchmarking Session

10:45 am - 11:15 am Morning Tea and Networking Break

11:15 am - 11:20 am SSON Live Polling

Interactive Discussion Groups

HR Transformation

11:20 am - 1:20 pm Recruit, Engage And Retain Talent In A Highly Competitive Industry
Sookie Chiongbian - Head of Human Resources 3M Global Service Center Philippines
·         Strategic partnering with institutions and in-house training programmes
·         Redesigning employee compensation and benefits to remain competitive
·         Creating growth incentives to encourage employees to consider long-term career development
·         Showing appreciation by rewarding high performers 
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Sookie Chiongbian

Head of Human Resources
3M Global Service Center Philippines

HR Transformation

11:20 am - 1:20 pm HR Process Automation: Automating Your Payroll Programme For Improved Operating Costs
Teejay Gonzales - HR Transformation Director the Coca-Cola Company
·         Automating the process for accurate and timely payments
·         Integrating HR and payroll system for reduced admin work for HR
·         Deciding on an in-house payroll software versus outsourcing
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Teejay Gonzales

HR Transformation Director
the Coca-Cola Company

HR Transformation

11:20 am - 1:20 pm Up-Skilling And Re-Skilling Your Workforce For Value-Added Roles
Nikhil Barshikar - Founder & Managing Director Imarticus Learning
  • Building an effective framework for creating and implementing programs across the training lifecycle
  • Key metrics that encourage re-skilling in order to attain successful learning outcomes
  • Use cases and best practices in the Philippines and beyond
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Nikhil Barshikar

Founder & Managing Director
Imarticus Learning

Finance Transformation

11:20 am - 1:20 pm Transforming Financial Activities Into Value-Adding Services
Jean-Claude de Vera - Former Vice President, GBS LafargeHolcim
·         Transitioning from traditional transaction-processing roles to a business partner for value-added delivery
·         Developing analytical and predictive capabilities for strategic business outcomes
·         Harnessing technology to improve efficiencies and avoid delays
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Jean-Claude de Vera

Former Vice President, GBS
LafargeHolcim

Finance Transformation

11:20 am - 1:20 pm Best Practices - Reducing Error Rates For Record-To-Report (R2R)
Jude A. Hilay - Regional Finance Director Baker & McKenzie Global Services Manila
·         Cultivating good accounting practices from the outset
·         Automating the reconciliation process to save time
·         Employing work flow solutions to enable quick resolutions to issues
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Jude A. Hilay

Regional Finance Director
Baker & McKenzie Global Services Manila

Finance Transformation

11:20 am - 1:20 pm Automating Finance Operations For Efficient And Effective Outcomes
Natalie Diane L. Ang - Head of Financial Solutions & Global Quality Management Program, Finance Shared Services Procter & Gamble
·         Streamlining and standardizing processes for better control
·         Adopting a Continuous Improvement and Innovation model
·         Increasing visibility and enhancing control
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Natalie Diane L. Ang

Head of Financial Solutions & Global Quality Management Program, Finance Shared Services
Procter & Gamble

Multi-Function

11:20 am - 1:20 pm Customer Centric SSC – looking beyond internal SLAs
Manish Shah - Vice President, South East Asia Verint
·         Capitalizing on the benefits of having a multifunctional SSC
·         Developing strategy to engage with each other
·         Transforming your service – from a silo to a unified unit for greater visibility
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Manish Shah

Vice President, South East Asia
Verint

Multi-Function

11:20 am - 1:20 pm ANZ’s Initiatives For Continuous Improvement In Operations – Achieving Results Using Lean, HCD and Agile
Steve Harris - Managing Director, ANZ Global Services and Operations (Manila), Inc.
·         How to maximize process efficiency without automation - Continuous Improvement led by the team themselves
·         Advice on using Agile techniques in BAU (business as usual) process activity to free up capacity and get better customer outcomes
·         Identifying and leveraging your “T-shaped” sme’s for your CI agile squads
·         Operational discipline techniques for capacity management and managing WIP explained in the context of CI
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Steve Harris

Managing Director,
ANZ Global Services and Operations (Manila), Inc.

Multi-Function

11:20 am - 1:20 pm Common Mistakes to Avoid in Your Intelligent Digital Workforce Journey
Adrian Jones - Executive Vice President, Asia Pacific & Japan Automation Anywhere
Join Automation Anywhere to discuss how 1000’s of the world’s largest brands have avoided the pitfalls to manage and scale their business processes faster through most comprehensive enterprise-grade RPA platform with built-in cognitive solutions and analytics.
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Adrian Jones

Executive Vice President, Asia Pacific & Japan
Automation Anywhere

3 Rotations @ 40 Minutes each

During this part of the conference, delegates will get the opportunity to participate in 3 topics of their choice. Discussion groups are deliberately kept small to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

1:20 pm - 2:20 pm Lunch and Networking Break

FAST TRACKING YOUR SHARED SERVICES GROWTH

EMERGING AND MID-MATURITY

2:20 pm - 2:30 pm Stream A Chairperson Address
Robbie Sia - Manager HR Shared Services Asia Philip Morris International
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Robbie Sia

Manager HR Shared Services Asia
Philip Morris International

EMERGING AND MID-MATURITY

2:30 pm - 3:00 pm Accelerating Your Shared Services Journey From Start-Up To GBS In 12 months – The General Motors Story
Erin Alder - GBS Finance Site Lead for Manila General Motors
·         Developing the right operating model from the onset
·         Establishing the framework for senior leadership and business units
·         Overcoming the biggest challenges in setting up
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Erin Alder

GBS Finance Site Lead for Manila
General Motors

EMERGING AND MID-MATURITY

3:00 pm - 3:30 pm Mastering The Art Of Process Standardisation – Best Practices From Baker McKenzie
Lorie Barredo - Executive Director Baker & McKenzie Global Services Manila
·         Selecting a business process for standardisation
·         How to analyse and improve one business process at a time
·         Preparing business operations for process migration
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Lorie Barredo

Executive Director
Baker & McKenzie Global Services Manila

NEXT-GENERATION SHARED SERVICES

2:20 pm - 2:30 pm Stream B Chairperson Address
Jean-Claude de Vera - Former Vice President, GBS LafargeHolcim
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Jean-Claude de Vera

Former Vice President, GBS
LafargeHolcim

NEXT-GENERATION SHARED SERVICES

2:30 pm - 3:00 pm Panel Discussion | What Does “Next Generation” Look Like In The Philippines?
Jean-Claude de Vera - Former Vice President, GBS LafargeHolcim
Raymond Yulo - Process Excellence Manager Google
Samir Kumar - Managing Director JPMorgan Chase & Co.

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Raymond Yulo

Process Excellence Manager
Google

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Samir Kumar

Managing Director
JPMorgan Chase & Co.

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Jean-Claude de Vera

Former Vice President, GBS
LafargeHolcim

NEXT-GENERATION SHARED SERVICES

3:00 pm - 3:30 pm Evolving Beyond The Back-Office Towards Next-Level, Value-Added Services
Carlos Chiozza - Head of Global Asset Services HR & Manila BHP
·         Understanding what processes  innovative and advanced SSOs have centralised
·         Evaluating the impact of expansion on recruitment and hiring
·         Overcoming teething issues of advanced and new service lines
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Carlos Chiozza

Head of Global Asset Services HR & Manila
BHP

 

3:30 pm - 4:00 pm Afternoon Tea and Networking Break

TALENT AND LEADERSHIP FOR THE NEXT GENERATION OF SHARED SERVICES

4:00 pm - 4:05 pm SSON Live Polling

4:05 pm - 4:35 pm Building A Cohesive Strategy To Attract, Retain And Nurture Next-Generation Leaders

Dr. Omer Softic - Senior Director, Asia Pacific Service Delivery Lead, Finance Johnson & Johnson
·         Creating a cohesive strategy for talent – Building relationships with education pillars to ensure a continued flow of talent
·         Reducing the loss of critical knowledge by adopting an integrated talent development strategy
·         Identifying leadership pathways for continued leadership succession 
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Dr. Omer Softic

Senior Director, Asia Pacific Service Delivery Lead, Finance
Johnson & Johnson

4:35 pm - 5:05 pm Critical Workforce Planning For 2018 And Beyond – Understanding The Millennial Mindset

Robbie Sia - Manager HR Shared Services Asia Philip Morris International
·         Making the millennial your biggest asset – Developing leadership for the future
·         Up-skilling opportunities – Helping millennial develop their career through temporary assignments, job-shadowing, and mapping out roles that match their skills
·         Reviewing ways and means to develop career advancement opportunities for your teams
·         Optimising employee engagement and empowering employees to make meaningful contributions to the company
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Robbie Sia

Manager HR Shared Services Asia
Philip Morris International

5:05 pm - 5:10 pm SSON Live Polling

5:10 pm - 5:15 pm Closing Remarks from Chairperson and End of Conference Day 1