13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Conference Day 1

8:20 am - 8:50 am Morning Refreshment and Registration

8:50 am - 9:00 am Opening Remarks from the Chairperson

Jean-Claude de Vera, Vice President, GBS,LafargeHolcim
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Jean-Claude de Vera

Vice President, GBS
LafargeHolcim

RETAINING PHILIPPINES’S COMPETITIVE ADVANTAGE IN AN INCREASINGLY AUTOMATED ENVIRONMENT

9:00 am - 9:15 am Opening Address: State Of The Philippines’s Shared Services Industry RETAINING PHILIPPINES’S COMPETITIVE ADVANTAGE IN AN INCREASINGLY AUTOMATED ENVIRONMENT

Elaine Kunkle, Vice Chairperson, GICC and General Manager,Henkel Asia Pacific Service Centre
Recent tax reforms and external pressures from competitive regions have increased the pressure for Shared Services Centers in the Philippines to remain competitive and elevate the quality of service delivered. Furthermore, SSCs in the Philippines are beginning to grapple with a highly digital workforce, brought about by an increasingly automated environment. Thus, how can SSCs continue to improve despite the challenges they face to attract and retain talent in an era of disruption? Join our keynote address to understand the state of the Philippines’s Shared Services industry and how SSCs can retain their competitive advantage within Philippines and vis-à-vis the region.
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Elaine Kunkle

Vice Chairperson, GICC and General Manager
Henkel Asia Pacific Service Centre

9:15 am - 9:45 am Transforming Your Mature Shared Services Centre To A Value-Adding, Customer Engaging Business Operation In the Philippines

Samir Kumar, Managing Director,JPMorgan Chase & Co.
  • Examining ways that your SSC can go beyond back-end office operations to customer-facing business units
  • Going beyond value-adding work: How can Your SSC start to develop products by itself?
  • Analyzing the role of technology in accelerating this exciting business transition- Harnessing digitization, machine learning and AI in your SSC
  • Reviewing the JP Morgan SSC journey and lessons learnt

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Samir Kumar

Managing Director
JPMorgan Chase & Co.

Cost pressures and the need for continuous improvement have driven some organizations to re-strategize and go beyond the traditional domain of shared services. It is ever more important for the Shared Services industry in the Philippines now to move higher up on the value chain with improved processes, right talent and technology to remain competitive. Join the leaders of shared services in this keynote panel to understand how SSCs in the Philippines can continue to deliver services of exceeding value by harnessing technology and talent to add value in an increasingly competitive market.
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Jean-Claude de Vera

Vice President, GBS
LafargeHolcim

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Samir Kumar

Managing Director
JPMorgan Chase & Co.

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Johan Fourie

Managing Director
Bayer Business Services, Philippines

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Debashish Mukherjee

Director, Manila Service Center
Procter & Gamble

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Karen Batungbacal

Chairperson, GICC and Senior Vice President, Optum Global Services
UnitedHealth Group

10:20 am - 10:30 am Speed networking

10:30 am - 11:00 am Morning tea and coffee break

Interactive Discussion Groups

HR Transformation

11:00 am - 11:40 am Recruit, Engage And Retain Talent In A Highly Competitive Industry
Sookie Chiongbian, Head of Human Resources,3M Global Service Center Philippines
·         Strategic partnering with institutions and in-house training programmes
·         Redesigning employee compensation and benefits to remain competitive
·         Creating growth incentives to encourage employees to consider long-term career development
·         Showing appreciation by rewarding high performers 
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Sookie Chiongbian

Head of Human Resources
3M Global Service Center Philippines

HR Transformation

11:40 am - 12:20 pm HR Process Automation: Automating Your Payroll Programme For Improved Operating Costs
Teejay Gonzales, HR Transformation Director,the Coca-Cola Company
·         Automating the process for accurate and timely payments
·         Integrating HR and payroll system for reduced admin work for HR
·         Deciding on an in-house payroll software versus outsourcing
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Teejay Gonzales

HR Transformation Director
the Coca-Cola Company

HR Transformation

12:20 pm - 1:00 pm Up-Skilling And Re-Skilling Your Workforce For Value-Added Roles
Robbie Sia, Manager HR Shared Services Asia,Philip Morris International
·         Identifying gaps in employees’ capabilities for development
·         Creating effective training programs for business continuity
·         Redesigning job functions to align with business needs that facilitate business growth and operational excellence
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Robbie Sia

Manager HR Shared Services Asia
Philip Morris International

Finance Transformation

11:00 am - 11:40 am Transforming Financial Activities Into Value-Adding Services
Jean-Claude de Vera, Vice President, GBS,LafargeHolcim
·         Transitioning from traditional transaction-processing roles to a business partner for value-added delivery
·         Developing analytical and predictive capabilities for strategic business outcomes
·         Harnessing technology to improve efficiencies and avoid delays
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Jean-Claude de Vera

Vice President, GBS
LafargeHolcim

Finance Transformation

11:40 am - 12:20 pm Best Practices - Reducing Error Rates For Record-To-Report (R2R)
Jude A. Hilay, Regional Finance Director,Baker & McKenzie Global Services Manila
·         Cultivating good accounting practices from the outset
·         Automating the reconciliation process to save time
·         Employing work flow solutions to enable quick resolutions to issues
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Jude A. Hilay

Regional Finance Director
Baker & McKenzie Global Services Manila

Finance Transformation

12:20 pm - 1:00 pm Automating Finance Operations For Efficient And Effective Outcomes
Natalie Diane L. Ang, Head of Global Quality Management Program, Finance Shared Services,Procter & Gamble
·         Streamlining and standardizing processes for better control
·         Adopting a continuous accounting model
·         Increasing visibility and enhancing control
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Natalie Diane L. Ang

Head of Global Quality Management Program, Finance Shared Services
Procter & Gamble

Multi-Function

11:00 am - 11:40 am Cross-Functional Collaboration – How To Establish Rules And Governance Within Your Multi-Tower SSC
Lorie Barredo, Executive Director,Baker & McKenzie Global Services Manila
·         Capitalizing on the benefits of having a multifunctional SSC
·         Developing strategy to engage with each other
·         Transforming your service – from a silo to a unified unit for greater visibility
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Lorie Barredo

Executive Director
Baker & McKenzie Global Services Manila

Multi-Function

11:40 am - 12:20 pm ANZ’s Initiatives For Continuous Improvement In Operations – Achieving Results Using Lean, HCD and Agile
Steve Harris, Managing Director,,ANZ Global Services and Operations (Manila), Inc.
·         How to maximize process efficiency without automation - Continuous Improvement led by the team themselves
·         Advice on using Agile techniques in BAU (business as usual) process activity to free up capacity and get better customer outcomes
·         Identifying and leveraging your “T-shaped” sme’s for your CI agile squads
·         Operational discipline techniques for capacity management and managing WIP explained in the context of CI
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Steve Harris

Managing Director,
ANZ Global Services and Operations (Manila), Inc.

Multi-Function

12:20 pm - 1:00 pm Embarking On Your Digital Transformation Journey: What You Need To Know About Digitalizing Your Core
·         Navigating through complex current and legacy systems
·         Implementing a strong change management programme to manage the transformation
·         Demonstrating the cost-savings, efficiency gains and ROI by going digital 
3 Rotations @ 40 Minutes each

During this part of the conference, delegates will get the opportunity to participate in 3 topics of their choice. Discussion groups are deliberately kept small to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

1:00 pm - 1:30 pm Lunch

FAST TRACKING YOUR SHARED SERVICES GROWTH

EMERGING AND MID-MATURITY

2:00 pm - 2:30 pm Panel: Strategic Outsourcing For Shared Services In An Increasingly Automated Environment
Raymond Yulo, Process Excellence Manager,Google
·         Selecting the right model for outsourcing based on business needs – project-based or process-based?
·         Ensuring continuity of management control of business functions that have been outsourced
·         How to overcome the challenges of losing sensitive information when outsourcing
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Raymond Yulo

Process Excellence Manager
Google

EMERGING AND MID-MATURITY

2:30 pm - 3:00 pm Accelerating Your Shared Services Journey - From Start-Up To GBS in 12 months – The General Motors Story
Erin Alder, GBS Finance Site Lead for Manila,General Motors
·         Developing the right operating model from the onset
·         Establishing the framework for senior leadership and Business Units
·         Overcoming the biggest challenges in setting up a SSC
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Erin Alder

GBS Finance Site Lead for Manila
General Motors

EMERGING AND MID-MATURITY

3:00 pm - 3:30 pm Mastering the Art of Process Standardization – Best Practices From Baker McKenzie
Lorie Barredo, Executive Director,Baker & McKenzie Global Services Manila
·         Selecting a business process for standardization
·         How to analyze and improve one business process at a time
·         Mapping your business for process migration 
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Lorie Barredo

Executive Director
Baker & McKenzie Global Services Manila

NEXT-GENERATION SHARED SERVICES

2:00 pm - 2:30 pm Panel: What Does The Next Generation Shared Services Center Look Like In The Philippines?
Jean-Claude de Vera, Vice President, GBS,LafargeHolcim Samir Kumar, Managing Director,JPMorgan Chase & Co.
·         Binding people, processes and technology to drive growth
·         Establishing systems to pave the way for intelligent automation
·         Delivering service of exceeding value
·         Is GBS the right model?
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Samir Kumar

Managing Director
JPMorgan Chase & Co.

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Jean-Claude de Vera

Vice President, GBS
LafargeHolcim

NEXT-GENERATION SHARED SERVICES

2:30 pm - 3:00 pm Centres Of Excellence And Innovation Hubs –Excellentivizing Your SSC
Jean-Claude de Vera, Vice President, GBS,LafargeHolcim
·         Deciding if CoEs should exist within your SSC framework
·         Strategic planning to develop  your CoE teams
·         Setting up your CoE for success – Reviewing   LafargeHolcim’s journey and how they did it differently  
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Jean-Claude de Vera

Vice President, GBS
LafargeHolcim

NEXT-GENERATION SHARED SERVICES

3:00 pm - 3:30 pm Next Level Service – Evolving Beyond The Back-Office
Carlos Chiozza, Head of Global Asset Services HR & Manila,BHP
·         What have innovative and advanced SSCs centralized?
·         Does this expansion up the value chain impact hiring?
·         Overcoming teething issues of advanced and new service lines
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Carlos Chiozza

Head of Global Asset Services HR & Manila
BHP

TALENT AND LEADERSHIP FOR THE NEXT GENERATION OF SHARED SERVICES

3:30 pm - 4:00 pm Afternoon tea and coffee break

4:00 pm - 4:30 pm Winning The War On Talent – Building Strategy to Attract, Retain And Nurture Next-Generation Leaders

Dr. Omer Softic, Senior Director, Asia Pacific Service Delivery Lead, Finance,Johnson & Johnson
·         Creating a cohesive strategy for talent - building relationships with education pillars to ensure a continued flow of talent
·         Reducing loss of critical knowledge through attrition by adopting an integrated talent development strategy
·         Identifying leadership pathways for continued leadership succession 
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Dr. Omer Softic

Senior Director, Asia Pacific Service Delivery Lead, Finance
Johnson & Johnson

4:30 pm - 5:00 pm Managing Stakeholders for Better Business Alignment – Best Practices and Results from Coca-Cola

Nathalie Bernardo, Director, GBS HR Asia Pacific,The Coca-Cola Company
·         Understanding what is truly valuable and important to your customer
·         Incorporating customer’s perspective and experience to improve service deliveries
·         Creating a customer-driven shared services culture for better business alignment
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Nathalie Bernardo

Director, GBS HR Asia Pacific
The Coca-Cola Company

5:00 pm - 5:30 pm Critical Workforce Planning For 2018 And Beyond – Understanding the Millennial Mindset

Robbie Sia, Manager HR Shared Services Asia,Philip Morris International
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Robbie Sia

Manager HR Shared Services Asia
Philip Morris International

5:30 pm - 5:40 pm Closing remarks