20 - 21 August, 2019 | Manila, Philippines

Media Center

9th Philippines Shared Services and BPO Week Brochure

With a bigger agenda, more speakers and more networking sessions, this year's event is our most anticipated Shared Services & BPO Week Philippines yet. Download the brochure to view the ...

Featured Download

Eliminating Hurdles To Scaling RPA

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

A New Shared Services Model for the Philippines

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?

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Meet Our Audience

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Past Presentations

The Road to High Value Business Partnerships: Our continuing Baker McKenzie GSM journey

Presented by: Marian Coquia-Regidor, Knowledge Director, Global IP, Baker & Mckenzie Manila Global Services, Inc.

3M Global Service Center: Philippines Overview

Presented by: Reggie C. Pulumbarit, General Manager, 3M Global Service Center, Philippines

The P&G Continuous Improvement Journey: Success & Lessons Learned

Presented by: Natalie Lim-Ang, Global FSS Quality Management Leader, Procter & Gamble

Rating-Free Performance Development for a More Responsive and Engaged Workforce in B&M GSM

Presented by: Gerry Panganiban, Manager, Process & Quality, Baker McKenzie Manila Global Services, Inc.

Additional Content Download

The Philippines SSO Market Report 2018

This report provides a deep-dive into how these trends are playing out in the Philippines. We hope it will guide you to improved decisions as you move your operations forward.

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.