13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Elaine Kunkle

Vice Chairperson, GICC and General Manager
Henkel Asia Pacific Service Centre


9:00 AM Opening Address: State Of The Philippines’s Shared Services Industry

Recent tax reforms and external pressures from competitive regions have increased the pressure for Shared Services Centers in the Philippines to remain competitive and elevate the quality of service delivered. Furthermore, SSCs in the Philippines are beginning to grapple with a highly digital workforce, brought about by an increasingly automated environment. Thus, how can SSCs continue to improve despite the challenges they face to attract and retain talent in an era of disruption? Join our keynote address to understand the state of the Philippines’s Shared Services industry and how SSCs can retain their competitive advantage within Philippines and vis-à-vis the region.

9:30 AM RPA And Intelligent Automation Are (Re) Defining The Employment Landscape – What should you do to keep up?

With the rapidly emerging trend of shared services centers deploying intelligent automation and robotics for operational efficiencies and cost savings, companies are also facing a challenge of up-skilling their employees. Keeping pace with the change and dealing with the impact on the workforce has become a priority for most SSCs. In this session, hear what some of the industry leaders are doing to manage the changing landscape for the digital workforce. 


Check out the incredible speaker line-up to see who will be joining Elaine.

Download The Latest Agenda