13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Jean-Claude de Vera

Vice President, GBS

9:45 AM Expert Panel: Harnessing Technology And Talent To Add Value In An Increasingly Competitive Market

Cost pressures and the need for continuous improvement have driven some organizations to re-strategize and go beyond the traditional domain of shared services. It is ever more important for the Shared Services industry in the Philippines now to move higher up on the value chain with improved processes, right talent and technology to remain competitive. Join the leaders of shared services in this keynote panel to understand how SSCs in the Philippines can continue to deliver services of exceeding value by harnessing technology and talent to add value in an increasingly competitive market.

11:00 AM Transforming Financial Activities Into Value-Adding Services

·         Transitioning from traditional transaction-processing roles to a business partner for value-added delivery
·         Developing analytical and predictive capabilities for strategic business outcomes
·         Harnessing technology to improve efficiencies and avoid delays

2:00 PM Panel: What Does The Next Generation Shared Services Center Look Like In The Philippines?

·         Binding people, processes and technology to drive growth
·         Establishing systems to pave the way for intelligent automation
·         Delivering service of exceeding value
·         Is GBS the right model?

2:30 PM Centres Of Excellence And Innovation Hubs –Excellentivizing Your SSC

·         Deciding if CoEs should exist within your SSC framework
·         Strategic planning to develop  your CoE teams
·         Setting up your CoE for success – Reviewing   LafargeHolcim’s journey and how they did it differently  

4:30 PM Re-Engineering Processes And Systems To Achieve Process Excellence

·         Improving your processes continuously through a performance-oriented culture
·         Understanding and satisfying the needs of the internal customers
·         Developing the skills and attitudes that can transform a service organization into a center of excellence

3:30 PM Workshop C: New Service Delivery Models For Business Growth

The key to establishing any successful SSC lies in having a robust operating and service delivery model which has the stability and flexibility to adapt to the changing needs of the organization, thereby ensuring plans for future growth can be achieved. However, there is no one perfect model that all SSCs can adopt or develop from scratch. Organizations should be equipped to build on the service delivery process that is already in place, strengthen what works and transform the rest in a process of continuous improvement. In this workshop you will learn:
·         What objectives are driving the selection of appropriate Service Delivery Models
·         How more distributed models can reinforce Governance on scope extension and service delivery
·         How new SDMs are allowing GBS to better contribute to profitable growth and to working capital initiatives
·         What enabling technologies and tools are supporting performance monitoring, compliance and continuous improvements

Check out the incredible speaker line-up to see who will be joining Jean-Claude .

Download The Latest Agenda