13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Samir Kumar

Managing Director
JPMorgan Chase & Co.

Samir Kumar is a Managing Director at JPMorgan Chase & Co. He joined the firm in January 2016 as Manila Site Lead for its Corporate & Investment Bank operations; responsible for middle and back office service delivery serving multiple regions. 

A seasoned executive, Samir has led large service delivery teams driving global solution sales and managing global migrations and change programs. He has held assignments across cities in India and the United States and had worked previously with Deutsche Bank, IBM, GE Capital, and S&P.  

Samir holds a Masters of Business Administration in Finance & Marketing from the University of Delhi in India and is also an Electronics Engineer. He is certified Six Sigma Black Belt.

Samir is married with two children and he enjoys cricket and running.

9:15 AM Transforming Your Mature Shared Services Centre To A Value-Adding, Customer Engaging Business Operation In the Philippines

  • Examining ways that your SSC can go beyond back-end office operations to customer-facing business units
  • Going beyond value-adding work: How can Your SSC start to develop products by itself?
  • Analyzing the role of technology in accelerating this exciting business transition- Harnessing digitization, machine learning and AI in your SSC
  • Reviewing the JP Morgan SSC journey and lessons learnt

9:45 AM Expert Panel: Harnessing Technology And Talent To Add Value In An Increasingly Competitive Market

Cost pressures and the need for continuous improvement have driven some organizations to re-strategize and go beyond the traditional domain of shared services. It is ever more important for the Shared Services industry in the Philippines now to move higher up on the value chain with improved processes, right talent and technology to remain competitive. Join the leaders of shared services in this keynote panel to understand how SSCs in the Philippines can continue to deliver services of exceeding value by harnessing technology and talent to add value in an increasingly competitive market.

2:00 PM Panel: What Does The Next Generation Shared Services Center Look Like In The Philippines?

·         Binding people, processes and technology to drive growth
·         Establishing systems to pave the way for intelligent automation
·         Delivering service of exceeding value
·         Is GBS the right model?

Check out the incredible speaker line-up to see who will be joining Samir.

Download The Latest Agenda