20 - 21 August, 2019 | Manila, Philippines

Samir Kumar


Managing Director
JPMorgan Chase & Co.


9:15 AM Embarking On A Transformation Journey Towards A Value-Adding, Customer-Engaging SSO

  • Reviewing JP Morgan’s SSO journey and lessons learnt in incorporating front-office activities
  • Designing practical strategies to transition from back-end office operations to customer-facing business units
  • Going beyond value-adding work – How can your SSO start to develop products by itself?
  • Analysing the role of technology in accelerating this exciting business transition – Harnessing the tools of digitisation (e.g. Machine Learning and Artificial Intelligence) in your SSO

9:45 AM Expert Panel: Harnessing Technology And Talent To Add Value In An Increasingly Competitive Market

Cost pressures and the need for continuous improvement have driven some organizations to re-strategize and go beyond the traditional domain of shared services. It is ever more important for the Shared Services industry in the Philippines now to move higher up on the value chain with improved processes, right talent and technology to remain competitive. Join the leaders of shared services in this keynote panel to understand how SSCs in the Philippines can continue to deliver services of exceeding value by harnessing technology and talent to add value in an increasingly competitive market.


Check out the incredible speaker line-up to see who will be joining Samir.

Download The Latest Agenda