Samir KumarManaging Director
JPMorgan Chase & Co.
Samir Kumar is a Managing Director at JPMorgan Chase & Co. He joined the firm in January 2016 as Manila Site Lead for its Corporate & Investment Bank operations; responsible for middle and back office service delivery serving multiple regions.
A seasoned executive, Samir has led large service delivery teams driving global solution sales and managing global migrations and change programs. He has held assignments across cities in India and the United States and had worked previously with Deutsche Bank, IBM, GE Capital, and S&P.
Samir holds a Masters of Business Administration in Finance & Marketing from the University of Delhi in India and is also an Electronics Engineer. He is certified Six Sigma Black Belt.
Samir is married with two children and he enjoys cricket and running.
9:15 AM Transforming Your Mature Shared Services Centre To A Value-Adding, Customer Engaging Business Operation In the Philippines
- Examining ways that your SSC can go beyond back-end office operations to customer-facing business units
- Going beyond value-adding work: How can Your SSC start to develop products by itself?
- Analyzing the role of technology in accelerating this exciting business transition- Harnessing digitization, machine learning and AI in your SSC
- Reviewing the JP Morgan SSC journey and lessons learnt