13 - 16 August, 2018 | Makati Shangri-La, Manila, Philippines

Steve Harris


Managing Director,
ANZ Global Services and Operations (Manila), Inc.


11:15 AM ANZ’s Initiatives For Continuous Improvement In Operations – Achieving Results Using Lean, HCD and Agile

·         How to maximize process efficiency without automation - Continuous Improvement led by the team themselves
·         Advice on using Agile techniques in BAU (business as usual) process activity to free up capacity and get better customer outcomes
·         Identifying and leveraging your “T-shaped” sme’s for your CI agile squads
·         Operational discipline techniques for capacity management and managing WIP explained in the context of CI


Check out the incredible speaker line-up to see who will be joining Steve.

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