ANZ Global Services and Operations (Manila), Inc.
11:20 AM ANZ’s Initiatives For Continuous Improvement In Operations – Achieving Results Using Lean, HCD and Agile
· How to maximize process efficiency without automation - Continuous Improvement led by the team themselves
· Advice on using Agile techniques in BAU (business as usual) process activity to free up capacity and get better customer outcomes
· Identifying and leveraging your “T-shaped” sme’s for your CI agile squads
· Operational discipline techniques for capacity management and managing WIP explained in the context of CI